Terms of sale

Article 1 — Purpose. These terms apply to any order placed on www.silensiashop.com by a consumer with Mohamed Abdoul Adam FOFANA, sole trader operating under the trade name Silensia (SIRET 848 720 231 000 10, Route de Paris, 77340 Pontault-Combault, France). Placing an order implies acceptance of these terms.

Article 2 — Products. The essential characteristics of each product are described on its product page. Silensia products help reduce simple snoring: they do not replace medical advice. Photos are not contractual.

Article 3 — Prices. Prices are shown in euros, all taxes included (VAT not applicable, Article 293 B of the French Tax Code). Shipping costs are set out in Article 6. The applicable price is the one displayed at the time of ordering.

Article 4 — Order. The order is final once payment has been confirmed. A confirmation e-mail summarising the order is sent to the customer.

Article 5 — Payment. Payment is made online by bank card or by the other payment methods offered at checkout, via a secure platform. Silensia never has access to the customer's full banking details.

Article 6 — Delivery. Products are delivered to France and to all countries of the European Union. Shipping in France: €4.90 for orders under €35, free delivery from €35. For other European Union countries, shipping costs are shown at checkout, before the order is confirmed. Estimated delivery time: 5 to 7 working days after dispatch for France, and up to 10 working days for other countries. In the event of a significant delay, the customer may, after asking Silensia to deliver within a reasonable additional period, cancel the order and receive a full refund. The risk of loss or damage passes to the customer upon receipt of the parcel.

Article 7 — Right of withdrawal. The customer has 14 days from receipt to withdraw, without giving any reason, in accordance with the Return and Withdrawal Policy. For hygiene reasons, products whose seal has been opened after delivery (mouthguard, nasal dilators, earplugs) cannot be returned (Article L221-28 of the French Consumer Code).

Article 8 — Legal guarantees. All products benefit from the legal guarantee of conformity (2 years from delivery, Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). In the event of a defect, the customer contacts contact@silensiashop.com and obtains, as appropriate, repair, replacement or a refund.

Article 9 — Complaints and mediation. Any complaint should first be sent in writing to contact@silensiashop.com. If no amicable solution is found, the customer may refer the matter free of charge to the consumer mediator: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net, phone +33 1 89 47 00 14.

Article 10 — Applicable law. These terms are governed by French law. Consumers retain the protection of the mandatory provisions of the law of their country of residence.